Privacy Policy
Thank you for visiting sanhoostudio.com (the "Website").
This privacy and security policy (the “Policy”) explains the information we collect about you on the Website, as well as information collected when you visit our stores or otherwise communicate or interact with sanhoostudio.com. It also outlines how we use your personal data, the security measures taken to protect the information, and the choices you have to review, revise, and/or restrict our usage of this information.
This Policy is part of the Terms & Conditions of Use that govern the Website and is binding on all Website users.
If you have any objections to this Privacy Policy, you should immediately discontinue use of the website.
How Do We Use Your Personal Data?
By providing your personal data, you consent to sanhoostudio.com using the data collected to meet our commitments to you and to provide the service you expect.
We need your personal data for the following purposes:
●To create your personal account at sanhoostudio.com (e.g., your name and email address).
●To process your orders (e.g., your name, address, and bank details).
●To send text message notifications regarding delivery status (e.g., your mobile phone number).
●To send you marketing offers such as newsletters and catalogs (e.g., your email address, your name).
●To contact you in the event of any issue with the delivery of your items (e.g., telephone number, address).
●To answer your queries and to inform you of new or changed services (e.g., your email address).
We will only keep your data for as long as necessary to carry out our services to you or as long as required by law. We cannot remove your data when there is a legal storage requirement, such as bookkeeping rules, or when there is a legal ground to keep the data, such as an ongoing contractual relationship.
Non-personal data is used as described above and in other ways as permitted by applicable laws, including combining non-personal data with personal data.
In addition, we monitor site use and traffic patterns to improve our website design and the products and services we offer, as well as to determine what offers, promotions, or information to send to you.
To serve you better, we may combine personal information you give us online, via mobile device, in our stores, or through our customer service call center. We may also combine that information with publicly available information and information we receive from cross-referencing with select partners and others. By combining this information, we are better able to communicate with you about our products and services, special events, and promotions, and better able to personalize your shopping experience.
Your Rights Regarding Your Personal Data
You have the right to request information about the personal data we hold on you. If your data is incorrect, incomplete, or irrelevant, you can ask to have the information corrected or removed. Annually, you also have the right to request written documentation, free of charge, regarding the personal information we have on file about you.
To request this document, please write to sanhoostudio.com Customer Service. You can withdraw your consent for us to use your data for marketing purposes (e.g., sending catalogs, newsletters, or offers) at any time. You can contact us by telephone or email.
You can access your personal account to update your personal data. Please note, however, that your personal account information is protected by your username and password. It is your responsibility to maintain the security of your username and password, as any actions taken while logged into your account will be your responsibility.
Data Sharing and Third Parties
We do not sell your information to third parties. However, we do share data with third parties when necessary to fulfill a transaction, complete a service, for administrative purposes, or when required by law.
Any data forwarded to third parties is used to meet sanhoostudio.com’s commitments. We may also supply your personal data to organizations such as credit reference or debt collection agencies for the purposes of credit checks, identity checks, monitoring credit ratings, and debt collection.
Additionally, we will share your data if such sharing is required by law or to protect against potential or suspected fraud. If sanhoostudio.com undergoes a merger, corporate reorganization, or if all or part of our assets are sold or acquired by another party, your personal data may be shared. If you do not want us to share your personal data in these manners, please do not provide it to us.
Cookies
A cookie is a piece of data stored on the user's hard drive containing information about the user. We use both session and persistent cookies. Cookies enable us to track and target the interests of our users by analyzing popular areas and products to enhance future experiences on our site.
Cookies do not cause damage to your computer systems or files, and only the website that transferred a particular cookie to you can read, modify, or delete such cookies. If you do not want information collected through the use of cookies, most browsers allow you to delete existing cookies, automatically decline cookies, or give you the choice to accept or decline particular cookies.
You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies, please check the "Help" section of your browser.
If you choose to disable cookies, or to receive a notification each time a new cookie is sent to your device, please note that you will not be able to take full advantage of all the features of our website.
Data Protection and Security
sanhoostudio.com takes every precaution to protect our users' information. When our registration/order form asks users to enter sensitive information (such as credit card numbers), that information is encrypted and is protected with Secure Socket Layers (SSL) encryption software. When you are on a secure page, such as our order form, a lock icon appears on the bottom of your web browser.
When you are not on a secure page, no lock icon will appear. Additionally, the servers that we store personally identifiable information on are kept in a secure environment with restricted access. However, security systems are not infallible, and while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about the security on our website, please send us an email at service@sanhoostudio.com for more information.
Supplementation of Information
In order for sanhoostudio.com to fulfill its obligations to customers, we may supplement the information we receive with information from third-party sources. For example, we may combine information about purchasing habits with similar data from affiliated sites. If a user's personally identifiable information changes, or if a user no longer desires our service, we provide a way to correct, update, or delete/deactivate that information.
Changes to This Policy
We reserve the right to change this privacy policy, and any of our policies or procedures concerning the treatment of information collected through the site, without prior notice. You can determine when this privacy policy was last revised by referring to the date at the top of this page. Any changes to our privacy policy will become effective upon posting of the revised policy on the internet, accessible through the site. Use of the site following such changes constitutes your acceptance of the revised policy then in effect. We encourage you to periodically review our privacy policy to ensure familiarity with the most current version.
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