Privacy Policy

This Privacy Policy describes how SANHOO (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit or make a purchase from sanhoostudio.com or any other website that links to this Privacy Policy (the “Site”), or otherwise communicate with us (collectively, the “Services”).

By accessing or using the Services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Site or our Services.

1. Information We Collect

The personal information we collect depends on how you interact with our Site and Services. “Personal information” means any information that identifies, relates to, describes, or can reasonably be linked to an individual.

(a) Information You Provide Directly

We may collect the following types of information that you choose to provide:

  • Contact details: name, email address, phone number, billing address, shipping address.

  • Order information: products purchased, order history, payment confirmation, delivery details.

  • Account information (if you create an account): username, password, and any preferences you choose to save.

  • Customer support information: information you include when you contact us for support, feedback, or inquiries (via email, contact forms, social media, etc.).

You may choose not to provide certain information, but this may limit your ability to use some features (for example, placing an order or receiving customer support).

(b) Information We Collect Automatically

When you visit or use the Site, we automatically collect certain information about your device and your interaction with the Services (“Usage Information”), including:

  • IP address

  • Browser type, device type, operating system

  • Time zone and language settings

  • Pages viewed, products browsed, referring/exit pages, click behavior

  • Date and time of visits, and how you interact with the Site

We collect this information using technologies such as:

  • Cookies

  • Log files

  • Web beacons, tags, and pixels

These technologies help us operate and improve our Site, remember your preferences, understand how visitors use our Services, and support our advertising and marketing efforts.

(c) Information We Receive from Third Parties

We may receive information about you from third parties, including:

  • Service providers that support our Site and Services (such as Shopify, payment processors, analytics tools, and marketing partners).

  • Payment processors, who process your payment information (e.g., credit/debit card details, billing address) to complete transactions.

  • Analytics and advertising partners, who may provide aggregated or pseudonymous information about how users interact with our Site and ads.

Any information we receive from third parties will be handled in accordance with this Privacy Policy. We are not responsible for the privacy practices of third parties, and we encourage you to review their privacy policies.

2. How We Use Your Information

We use your personal information for the following purposes:

(a) To Provide Products and Services

  • Process and fulfill your orders

  • Arrange shipping and delivery

  • Process payments and issue refunds where applicable

  • Send order confirmations, shipping updates, and other transaction-related messages

  • Create and manage your account (if you choose to create one)

  • Handle returns, exchanges, and customer service requests

(b) To Communicate with You

  • Respond to your questions, requests, and feedback

  • Provide customer support and assistance

  • Notify you about changes to our Services, policies, or terms

(c) Marketing and Advertising (With Your Consent Where Required)

  • Send you marketing emails about new products, collections, promotions, and updates, in line with the preferences you have shared with us

  • Show you relevant offers and ads on our Site or on third-party platforms, using cookies and similar tracking technologies

You can opt out of marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting us.

(d) Security and Fraud Prevention

  • Monitor and detect fraudulent or suspicious activity

  • Verify identity where necessary

  • Protect the security and integrity of our Site, Services, and users

(e) Analytics and Site Improvement

  • Analyze how visitors browse and interact with the Site

  • Understand and improve the performance, layout, and usability of our Services

  • Develop new products, features, and offerings

(f) Legal and Compliance

  • Comply with applicable laws, regulations, and legal processes

  • Respond to lawful requests, government inquiries, or court orders

  • Enforce our Terms of Service and other policies

  • Protect our rights, property, and safety, or the rights, property, and safety of our users or others

3. Cookies and Similar Technologies

Like many websites, we use cookies and similar technologies to:

  • Operate and secure our Site

  • Remember your preferences (such as items in your cart)

  • Understand how you use the Site

  • Support our marketing and advertising efforts

Most web browsers are set to accept cookies by default. You can adjust your browser settings to remove or reject cookies. Please note that disabling cookies may affect the functionality of certain features of the Site.

For more information about cookies used by Shopify, please refer to Shopify’s cookie documentation and policies.

4. How We Share Your Information

We do not sell your personal information for money. We may share your personal information with third parties in the following situations:

(a) Service Providers

We share information with third-party vendors and service providers who perform services on our behalf, such as:

  • Shopify (e-commerce platform and store hosting)

  • Payment processors

  • Shipping and logistics partners

  • Email and SMS communication platforms

  • Analytics and advertising partners

  • IT support, cloud storage, and other technical services

These third parties are only allowed to use your information as needed to perform services for us.

(b) Business and Marketing Partners

We may share limited information with our business and marketing partners to help deliver relevant content, ads, or joint promotions. These partners will handle your information in accordance with their own privacy policies.

(c) Legal Requirements and Protection

We may disclose your information if we believe it is necessary or appropriate to:

  • Comply with laws, regulations, legal processes, or governmental requests

  • Enforce our Terms of Service or other agreements

  • Protect our rights, property, or safety, or the rights, property, or safety of our users or others

(d) Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or similar business transaction, your information may be transferred as part of that transaction. We will take reasonable steps to ensure that your personal information is handled in accordance with this Privacy Policy.

5. SMS and Email Communications

If you provide your email address or phone number and consent to receive marketing communications, we may send you:

  • Order-related notifications (order confirmation, shipping updates, delivery information)

  • Abandoned cart reminders

  • Requests for product reviews or feedback

  • Promotional messages about our products, collections, and offers

You can opt out of marketing emails by clicking the “unsubscribe” link in any email we send. For SMS (where applicable), you can typically opt out by replying “STOP” or following the instructions provided in the message.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy

  • Provide our Services to you

  • Comply with our legal and regulatory obligations (such as tax and accounting requirements)

  • Resolve disputes and enforce our agreements

When we no longer need your personal information for these purposes, we will securely delete or anonymize it, where feasible.

7. Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or destruction. These measures may include:

  • Secure server environments

  • Encryption (such as SSL) for data in transit

  • Access controls and authentication procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. You provide information at your own risk. We encourage you to use strong, unique passwords for any account and to keep your login details confidential.

8. Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of 13 (or the minimum age required in your jurisdiction). If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate steps to delete it.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, which may include:

  • Right to access: request information about the personal data we hold about you.

  • Right to correct: request correction of inaccurate or incomplete information.

  • Right to delete: request deletion of certain personal information, subject to legal and contractual limitations.

  • Right to opt out of marketing: opt out of receiving marketing communications at any time.

To exercise any of these rights (where applicable) or to update your information, please contact us using the details in the “Contact Us” section below. We may need to verify your identity before responding to your request.

If you are located in certain regions (such as the European Economic Area, the UK, or certain U.S. states), you may have additional rights under applicable data protection laws.

10. Third-Party Websites and Links

Our Site may contain links to third-party websites or services that are not owned or controlled by us. This Privacy Policy does not apply to those third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other reasons. When we update the policy, we will revise the “Last updated” date at the top.

Your continued use of the Site or Services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise your rights, you can contact us at:

Trade name: SANHOO
Email: service@sanhoostudio.com
Phone: +1 224-294-4738
Instagram: @sanhoostudio

Business hours: 9:00 AM – 6:00 PM (Mon–Fri, excluding holidays)

Physical address:
1942 Broadway St, STE 314C
Boulder, Colorado 80302
United States