Q&A
Shopping
Sold Out? What if the item I'm interested in is no longer available in my size?
New items can sell out quickly, but we may restock soon! Please contact our customer care department via email, and we will do our best to notify you if the item becomes available again. Be sure to include the best email address for us to reach you when the item is back in stock.
What should I do if the size on the tag is different from what I ordered?
The size shown on our website is converted into international size standards before products are put on sale, which is standard practice. Therefore, if the size you receive differs from what is shown on the website, don't worry. The size we sent is correct. Try it on first to see how it fits. If it doesn’t fit well, you can definitely return it. (Please check our return policy for details.)
Why is the color of the received clothing slightly different from what I saw online?
Due to differences in camera angles and lighting, there might be a slight color variation. We hope you understand. If the color difference does not affect your overall enjoyment of the item, we hope you will keep it. We will provide a promotional code as compensation for your future purchase. However, we will strive to minimize this issue in the future.
Do you have any store locations?
We are currently an online-only business.
Where do you source your clothes from?
All of our apparel comes from top brands in China. Therefore, the quality, fabric, and design are guaranteed, helping us build a solid reputation and offer the best service to our customers.
How do I use a discount code?
If you have a discount code, you can enter it on the checkout page in the specified field to apply the discount.
Not sure about a size or have a fit question? How can I find this information?
Please refer to our Size Guide for general sizing information. If you still have specific questions about fit or measurement guidelines, feel free to email our Customer Service Department.
Why was my order canceled?
Due to unforeseen circumstances, the item you ordered unexpectedly became out of stock and is no longer available. We promise that these cases are rare. However, if an item becomes unavailable, you will be contacted within 24 to 48 hours regarding the cancellation. If your order includes other items, those will still be shipped to you, and the unavailable item will be removed for a refund.
How can I change something on my order?
If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we're fast!). Once the parcel has been processed and shipped to the post office, we won't be able to make any changes.
Can I get more information on a product?
We try to publish as much useful information as we can about our products to help you make informed decisions. Each product page includes sizing information, detailed descriptions, care instructions, and plenty of images.
If you feel any additional information should be included, please let us know, and we’ll do our best to update it.
Do you have any catalogs I can buy from?
With so many new items released weekly and hundreds of items available on the site at any given time, plus constantly changing fashion news, trend features, and advice, it would be impossible to keep up with a paper catalog.
Instead, we focus our efforts on providing you with an online store where you can shop whenever you want, 24 hours a day, 7 days a week. We believe the website's images and catwalk videos provide a more realistic view of the products.
Payment
How do I pay for my order?
We offer multiple payment options: we accept Visa, MasterCard, and other major credit and debit cards as secure payment methods. We also take security seriously, so your details will be kept safe with us.
All credit and debit card transactions are subject to validation and authorization by both us and your card issuer to maintain security and prevent fraud.
What currencies can I use?
We support several currencies, including:
●US Dollar
●Euro
●British Pound Sterling
●Canadian Dollar
●Australian Dollar
●Norwegian Krone
●Swiss Franc
●Swedish Krona
●Polish Zloty
●Danish Krone
●Japanese Yen
●Hong Kong Dollar
Is it safe to use my credit card on the website?
Yes, it is safe to order on our website.
We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit card details will be revealed.
When you enter your credit card and personal information during checkout, the information is securely transmitted to us using SSL (Secure Socket Layer) technology.
Why might my credit card be refused?
Your credit card may be refused for any of the following reasons:
●The card may have expired. Please check that your card is still valid.
●You may have reached your credit limit. Contact your bank to check if you've exceeded your authorized purchase limit.
●You may have entered some information incorrectly. Double-check that all required fields are filled out correctly.
●Make sure you're using the latest version of your web browser. If there are browser plugins installed, please clear your cookies, restart the browser, and try again.
Was I charged twice?
Your credit card will only be charged once after your order ships.
If you have just placed an order, what you see on your bank account is an authorization. This is a common practice used by banks to ensure sufficient funds and verify account authenticity. The authorization will be cleared (usually within 48–72 hours, depending on your bank). If you need help speeding up the process, contact your issuing bank.