Important Notes:

1.Shipping time does not include the 3-7 business day processing period required to process your order from the date the order is placed.

2.We will make every effort to deliver your parcel ASAP. However, additional time may be required due to invalid addresses or customs clearance issues.

Thank you for shopping at sanhoostudio.com.
If you are not completely satisfied with your purchase, we are happy to assist you with returns and exchanges.

Conditions for Return & Exchange

To be eligible for a return or exchange:

●You must submit your request within 14 days of receiving the item.

●The item must be unused, undamaged, and in its original packaging.

●Specials (sale items) are non-returnable and non-exchangeable.

Please note: For international orders, the return and exchange shipping costs are the responsibility of the customer. We recommend using a trackable shipping service to ensure the package safely reaches us.

Items that do not meet these criteria will not be eligible for return or exchange.

How to Request a Return or Exchange

To initiate a return or exchange:

1.Please contact our customer service team via email at service@sanhoostudio.com.

2.Include your order number and the reason for the return or exchange in your email.

Most returns and exchanges will be processed within 5 business days after we receive the returned package.

Refunds

●Once your return is approved, your refund will be automatically credited back to your original method of payment (e.g., credit card, bank account).

●Refund processing times may vary depending on your payment provider but typically take a few business days.

You will receive a confirmation email once your refund has been issued.

Order Cancellation

●Orders can be canceled before the item is shipped or produced for a full refund.

●Once an order has been shipped, it cannot be canceled.

If you need to cancel your order, please contact us as soon as possible at service@sanhoostudio.com.

Late or Missing Refunds

If you have not received your refund yet, please:

1.Check your bank account again.

2.Contact your credit card company; it may take some time before your refund is officially posted.

3.Contact your bank, as processing times can vary.

4.If you have completed these steps and still have not received your refund, please contact us at service@sanhoostudio.com.

Contact information

Trade name: SANHOO

Phone number: +1 224-294-4738

Emial: service@sanhoostudio.com

Instagram: @sanhoostudio

⏰ 9:00am – 6:00pm (Mon–Fri, excl. holidays)

Physical address: 1942 Broadway St STE 314C Boulder Colorado 803020 United States